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Frequently Asked Questions

What is included in the price I pay?

Your plan includes your hosting costs which are necessary to keep your online website accessible to the public. your domain name as well as any other products or services to buy. 

What is a domain?

a domain  is the name of a website and usually consists of a top level and a domain. A higher level domain (TLD) is the part of domain name to the right of the dot, the most common TLDs being .com, .net and .org as they can be registered by anyone

What is a subdomain?

A subdomain is a domain that is part of a larger domain under the Domain Name System (DNS) hierarchy. A subdomain is a domain that is part of a larger domain under the Domain Name System (DNS) hierarchy.

What is a WorPress?

We used WordPress to create our website, it is a free and open-source content management system (CMS). .Wordpress features include a template called Themes. extensions (small programs). WordPress is one of the most widely used content management system solutions.

Qu; is & #039; a heme and a plugin?

The theme is the template used to build your website, where you will add descriptions, images ...

A plugin is a small program that you can add to your website to play a different role, like translating your content, adding an e-commerce option so that you can take orders and accept payment ...

Can I get a refund?

We stand behind our products and services, if you have any difficulty, an error we cannot correct, we will be more than happy to provide you with a refund which you must request by submitting

Can I change my hosting plan?<br />

You can certainly change your package, in case of reduction, it will not be applied to the new package because you can only use it once.

Can I change the theme?

The choice of your theme is crucial. it hase to represent what you want to show on your website. At the setup of your site you are able to choose your desire theme, after this phase you can for sure change you theme but because of the difficulties in the process for your content to match the new theme, the result can be different than the one expected

Can I administers my website myself?

When creating your website based on your subscription you will receive a confirmation email including the URL of your login panel and login information so that you can administer your website. Regarding your backup, we can provide you with just one request.

Customer support

Our Cyber Agent is available 24/7 to answer your questions and help you administer, manage and use your website.


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Do not hesitate to contact us, We are here to Help - Happy Holidays Stay safe!


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